In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees; and product improvement as well as certification works are performed. Training courses are organized in order to raise vendor awareness, the smallest dissatisfaction about the product is taken into consideration and reform procedures are carried out.

Adopen follows a customer oriented approach where customers can report their demands and dissatisfactions easily, where these are dealt with objectively, fairly, carefully and confidentially, managed in a way that is not against the legal conditions and our company policy, necessary reforms and checks are carried out constantly to avoid the occurrence of the same dissatisfaction, transparency is predicated upon in customer relations and resolving all customer dissatisfactions is perceived as the main principle.

This mixture is shaped with the most advanced extruders (profile drawing machine) and perfect ADOPEN molds and converted into ADOPEN profiles with inner and outer surface protection tapes. Before the produced profiles go to the shipment stage, impact strength, corner strength, welding suitability, change of size after hot soaking, behavior after hot soaking, color fastness against weather conditions (aging), determination of vicat softening temperature, charpy impact resistance, mechanical resistance against weather conditions tests such as. Its appearance, color, brightness, size and dimensions and surface are constantly checked.

As a company which is conscious about its environmental responsibilities, Adopen has determined methods and put them into practice in order to determine the environmental extents and effects of its activities during all of the phases and supporting processes starting from the manufacturing of the product until the completion of the shipment. Adopen will remain sensitive about all of its activities being carried out without causing environmental pollution. Therefore the following points have been adopted as our principles;

It is possible to recycle PVC profiles thanks to recycling. Profile production wastes, cut - broken parts can be recycled for cleaning, which can be used in re-profile production. Life Cycle Analysis (LCA) is a systematic approach to reveal the environmental impacts of products and services in detail. Today, this method, which is especially used to analyze and report the environmental impacts of the products, takes into account all stages of the life cycle, including the production processes, shipment, consumer use and disposal as waste after use.