At Adopen, “happiness of employees” is the most important requirement in order to ensure customer satisfaction. Decisions are made after taking the relevant employees’ opinions and in accordance with the “participation” principle. It is ensured that individuals are equipped with sufficient knowledge and skills to undertake liability and responsibilities relevant to their position. An environment in which everyone adopts their own role and is happy about the work they carry out is targeted. While the responsibility belongs to individuals, group activity is also encouraged, and group success is considered above individual success.

As a company which is conscious about its environmental responsibilities, Adopen has determined methods and put them into practice in order to determine the environmental extents and effects of its activities during all of the phases and supporting processes starting from the manufacturing of the product until the completion of the shipment. Adopen will remain sensitive about all of its activities being carried out without causing environmental pollution. Therefore the following points have been adopted as our principles;

Adopen follows a customer oriented approach where customers can report their demands and dissatisfactions easily, where these are dealt with objectively, fairly, carefully and confidentially, managed in a way that is not against the legal conditions and our company policy, necessary reforms and checks are carried out constantly to avoid the occurrence of the same dissatisfaction, transparency is predicated upon in customer relations and resolving all customer dissatisfactions is perceived as the main principle.

Wintech, aims to manufacture products which are of high quality, steady and unique within the sector, to be used safely in every area of life, and to provide service to as many locations as possible on earth under Wintech brand, in order to present these products within the frame of world-wide production concept. Wintech, acts in full compliance with the highest quality standards in every step from the beginning of the manufacturing to the delivery of the products to end-users, in the factories located at different countries in the world.

In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees; and product improvement as well as certification works are performed. Training courses are organized in order to raise vendor awareness, the smallest dissatisfaction about the product is taken into consideration and reform procedures are carried out.