Adopen follows a customer oriented approach where customers can report their demands and dissatisfactions easily, where these are dealt with objectively, fairly, carefully and confidentially, managed in a way that is not against the legal conditions and our company policy, necessary reforms and checks are carried out constantly to avoid the occurrence of the same dissatisfaction, transparency is predicated upon in customer relations and resolving all customer dissatisfactions is perceived as the main principle.

In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees; and product improvement as well as certification works are performed. Training courses are organized in order to raise vendor awareness, the smallest dissatisfaction about the product is taken into consideration and reform procedures are carried out.

Wintech, the leading global PVC profile manufacturer, was established in Antalya in , with a half century of knowledge and experience of Çağlar Plastics Ind., which is one of the pioneering window producers of Turkey. Wintech moved to the new facilities in the Antalya Industrial Zone in , which is one of the biggest industrial zones of Europe. Manufacturing process is carried out in shifts seven days a week, hours a day in the Wintech facilities which cover an area of K m².

This mixture is shaped with the most advanced extruders (profile drawing machine) and perfect ADOPEN molds and converted into ADOPEN profiles with inner and outer surface protection tapes. Before the produced profiles go to the shipment stage, impact strength, corner strength, welding suitability, change of size after hot soaking, behavior after hot soaking, color fastness against weather conditions (aging), determination of vicat softening temperature, charpy impact resistance, mechanical resistance against weather conditions tests such as. Its appearance, color, brightness, size and dimensions and surface are constantly checked.

At Adopen, “happiness of employees” is the most important requirement in order to ensure customer satisfaction. Decisions are made after taking the relevant employees’ opinions and in accordance with the “participation” principle. It is ensured that individuals are equipped with sufficient knowledge and skills to undertake liability and responsibilities relevant to their position. An environment in which everyone adopts their own role and is happy about the work they carry out is targeted. While the responsibility belongs to individuals, group activity is also encouraged, and group success is considered above individual success.